No returns will be accepted after 60 Days have passed from the purchase date.
In the unfortunate event that we make an error on your order or your product is defective, you will be provided a paid return label in order to ship your order back to us at no cost to you. A full refund will be processed to the original method of payment upon receipt of the item or an exchange will be processed if requested.
A 15% restocking fee will be applied to the return of a product that is not in original, unopened condition. There will be no restocking fee for items that are returned in original condition or if the item was defective upon receipt.
Buyer will not be refunded original shipping and handling charges unless the item was defective upon receipt or the wrong item was shipped. The buyer is also responsible for return shipping fees unless the item was defective upon receipt or the wrong item was sent.
Kinsey’s Outdoors has a two-business-day time frame to process and refund returns once they are received. You should see a credit on your account within a couple days (bank depending) from Kinsey’s processing your refund.
For safety reasons, no firearms, ammunition, primers, gunpowder, or treestands can be returned.
For sanitary reasons, no undergarments can be returned.
For your convenience, we can accept returns at our retail store in Mount Joy, PA during normal store hours. All return policies apply and the original invoice must be brought in to the store as well as the form of payment that was used to purchase the item. We encourage you to call us at 717-653-5524 or email us at firstname.lastname@example.org prior to returning an item you purchased online to the store to speed up the return or exchange process and so we can make sure we have an exchangeable item available.
In the rare event that items are damaged in shipping, please contact us at (717) 653-5524 anytime between 10am-5pm Monday-Friday for return instructions.
All returns can be shipped to:
Kinsey’s Outdoors | Attn: Ecomm | 1658 Steel Way Drive | Mount Joy, PA 17552